Account & Data Deletion Request
In accordance with Google Play Store developer data policies and the Digital Personal Data Protection (DPDP) Act 2023, you can request full deletion of your NivaasX account and associated personal data at any time without needing to keep the mobile application installed.
Choose Your Deletion Method
You can delete your account instantly from within the mobile app, or submit a web request below if you have already uninstalled the application.
Recommended if you still have the NivaasX app (com.nivaasx) installed on your device:
- Open the NivaasX app on your Android or iOS device.
- Navigate to the Profile tab (bottom right corner).
- Tap on Settings & Security.
- Select "Delete My Account".
- Confirm with the SMS OTP sent to your registered mobile phone.
Required if you have uninstalled the app, switched devices, or no longer have app access:
- Fill out the verified web form on this page.
- Provide your registered mobile number and flat details.
- Receive a unique Tracking Reference Ticket ID instantly.
- Our security desk verifies your identity via SMS/Call.
- Your account and data are permanently purged within 7 days.
Data Deletion vs. Retention Disclosure
We are fully transparent about what data gets permanently wiped and what must be preserved under statutory Indian society governance laws.
- Personal Profile: Full name, registered mobile number, email address, and profile pictures.
- Authentication Credentials: Password hashes, active session tokens, and device UUIDs.
- Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens unlinked to eliminate notifications.
- Family & Vehicle Records: Linked family members, frequent guest lists, and registered vehicle license plates.
- Community Activity: Helpdesk complaints raised by you and community poll responses.
- Audited Society Financial Ledgers: Maintenance payments and receipts already issued to your flat are retained in the Society's financial records as required by state Cooperative Societies Acts for mandatory annual tax audits.
- Gate Security Logs: Historical visitor check-ins and delivery entry logs are retained in the society's physical/digital gate register for 90 to 180 days for premises security and police/legal verification.
- Note: Retained records are disassociated from your personal login credentials.
Submit an Online Account Deletion Request
If you have uninstalled the NivaasX app or no longer have device access, complete the verified form below to initiate deletion of your account and personal records.
What if I am moving to another society that also uses NivaasX?
If you are moving to a new society powered by NivaasX, you do not need to delete your account! Simply inform your new society committee or add the new flat under your existing mobile number in the app. You can disassociate from your old flat without losing your profile.
Does deleting my account waive pending society maintenance dues?
No. Account deletion only deletes your digital access credentials and personal data from the app. Any statutory maintenance dues owed to your housing society or Resident Welfare Association remain legally binding between you and your society management committee.
How can I cancel an account deletion request submitted by mistake?
If you submitted a request accidentally, please email us immediately at nivaasxapp@gmail.com quoting your Reference Ticket ID within 48 hours of submission.
Our Data Protection Officer and Grievance Desk is available Monday to Saturday to address any inquiries regarding the DPDP Act or application package com.nivaasx.